Terms of service
Terms of Service
Effective Date: 16 July 2026
Welcome to Natures Kitchen. These Terms of Service govern your access to and use of the Natures Kitchen website, products and services. By placing an order with Natures Kitchen, you acknowledge that you have read, understood and agreed to these Terms of Service.
1. About Natures Kitchen
Natures Kitchen operates as a meat brokerage service, connecting customers with premium New Zealand meat products supplied by approved wholesale suppliers.
Unlike a traditional butcher, Natures Kitchen does not maintain retail stock. Products are purchased from our suppliers only after customer orders have been secured.
2. Eligibility
By placing an order you confirm that you:
- Are at least 18 years of age; or
- Have permission from a parent or legal guardian.
- Are legally able to enter into a binding agreement.
3. Product Information
We make every reasonable effort to ensure product descriptions, photographs and pricing are accurate.
However:
- Product images are for illustrative purposes only.
- Individual meat cuts naturally vary in size, appearance and weight.
- Product weights displayed are averages unless otherwise stated.
4. Pricing
Our pricing is fully transparent.
Each product price consists of:
- Current wholesale supplier cost;
- Natures Kitchen service commission;
- Goods and Services Tax (GST).
Supplier pricing may change without notice and website prices may be updated accordingly.
5. Orders
An order is not accepted until:
- Full payment has been received;
- Payment has cleared into our nominated bank account.
Once payment has been received, your order is secured for inclusion in our next supplier order.
6. Bulk Ordering Process
Natures Kitchen operates on a bulk purchasing model.
Customer orders are combined before being placed with our supplier.
Orders are generally placed once sufficient customer demand has been reached.
Customers acknowledge that products are not dispatched immediately after payment.
Estimated collection times are provided as a guide only.
7. Collection
Customers will be notified once their order is available for collection.
Customers are responsible for:
- Collecting products promptly;
- Providing suitable transport;
- Maintaining appropriate refrigeration after collection.
Risk in the goods transfers to the customer upon collection.
8. Weight Variations
Fresh meat is a natural product.
Actual product weights may vary from estimated weights displayed on our website.
Where the supplied product weighs less than estimated, any overpayment may be:
- Refunded in cash upon collection; or
- Credited to the customer's account for future purchases.
Weight variation is not considered a product fault.
9. Returns & Refunds
Our Returns & Refund Policy forms part of these Terms of Service.
Returns are accepted only for products determined by Natures Kitchen to be faulty or not of acceptable quality.
Approved claims are issued as store credit unless otherwise required by New Zealand law.
10. Payment
Payment must be made in full before an order is secured.
Accepted payment methods are displayed on our website.
Orders with unpaid balances will not be processed.
11. Order Cancellation
Customers may cancel an order only before Natures Kitchen places the corresponding supplier order.
Once the supplier order has been placed, cancellations cannot be accepted due to the perishable nature of the products.
12. Availability
Occasionally products may become unavailable due to supplier shortages.
If this occurs, customers may choose either:
- A full refund; or
- Store credit for the unavailable product.
13. Food Safety
Products supplied by Natures Kitchen are fresh chilled food products.
Customers are responsible for:
- Refrigerating products immediately after collection;
- Following safe food handling practices;
- Freezing products if required.
Natures Kitchen accepts no responsibility for deterioration caused after collection.
14. Limitation of Liability
To the fullest extent permitted by New Zealand law, Natures Kitchen shall not be liable for:
- Delays caused by suppliers;
- Product availability;
- Events beyond our reasonable control;
- Losses resulting from incorrect storage by customers;
- Indirect or consequential losses.
Nothing in these Terms excludes any rights you may have under the Consumer Guarantees Act 1993.
15. Intellectual Property
All website content, including logos, branding, product descriptions, photographs, graphics and text, remains the property of Natures Kitchen unless otherwise stated.
No content may be copied, reproduced or distributed without written permission.
16. Privacy
Your personal information is collected and handled in accordance with our Privacy Policy.
By placing an order you consent to the collection and use of your information for order processing and customer support.
17. Website Accuracy
While we strive to keep all information current, Natures Kitchen does not guarantee that all website content is free from errors or omissions.
We reserve the right to correct pricing, product descriptions and other information at any time.
18. Changes to These Terms
Natures Kitchen may amend these Terms of Service from time to time.
Updated versions will be published on our website and become effective immediately upon publication.
19. Governing Law
These Terms of Service are governed by the laws of New Zealand.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.
Contact Us
Natures Kitchen
Email: complaints@localnz.nz
Phone: 0800 THE HUB (843 482)
Website: www.natureskitchen.co.nz
If you have any questions regarding these Terms of Service, please contact us using the details above.